{"id":64,"date":"2026-10-22T13:15:00","date_gmt":"2026-10-22T07:45:00","guid":{"rendered":"https:\/\/ispsquare.com\/blog\/?p=64"},"modified":"2026-10-22T13:15:00","modified_gmt":"2026-10-22T07:45:00","slug":"broadband-connection-kyc-documents","status":"publish","type":"post","link":"https:\/\/ispsquare.com\/blog\/broadband-connection-kyc-documents\/","title":{"rendered":"Broadband Connection KYC Documents: Operator Guide"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Broadband connection kyc documents usually include proof of identity and proof of address, but the exact list depends on the ISP&#8217;s current onboarding process. As a local operator, your job is to collect the right information, check it carefully, and keep a clear record before you request activation.<\/p>\n\n\n\n<aside class=\"ap-card\" aria-label=\"ISP Square Starter\">\n<span class=\"ap-card__badge\">Practical pick<\/span>\n<div class=\"ap-card__body\"><p class=\"ap-card__name\">ISP Square Starter<\/p><p class=\"ap-card__best\">Best for a shop reselling one ISP<\/p><ul class=\"ap-card__features\"><li>1 ISP account<\/li><li>Up to 500 customers<\/li><li>Up to 5 partners<\/li><li>2 staff logins<\/li><li>Online recharge page for customers<\/li><li>KYC and stock tracking<\/li><\/ul><\/div>\n<div class=\"ap-card__side\"><p class=\"ap-card__price\">\u20b9399\/month (\u20b93,990\/year) <small><\/small><\/p><a class=\"ap-card__btn\" href=\"https:\/\/ispsquare.com\/#pricing\">See plans \u2192<\/a><\/div>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">Use this as a counter checklist, not as a replacement for your ISP&#8217;s latest form or instructions. DoT materials describe proof of identity (POI) and proof of address (POA) processes, while each ISP can set the documents and steps it accepts for a broadband connection.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why KYC matters for you and the customer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">KYC connects a person to a service address and a broadband account. A clean record helps you answer simple questions later: who took the connection, where was it installed, which plan was selected, and when was the request submitted?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It also protects your daily work. If a customer changes plan, moves house, stops paying, or asks for a connection transfer, you can find the original details instead of searching through WhatsApp chats and paper registers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">KYC is also useful when you resell more than one ISP. Keep the customer&#8217;s connection, plan, expiry, payment history, and KYC reference together. In ISP Square, KYC is uploaded to your operator account rather than being locked to one ISP account, so the record remains with you if you leave an ISP. See the <a href=\"https:\/\/ispsquare.com\/blog\/isp-billing-software-india-resellers\/\">customer and billing workflow for Indian broadband resellers<\/a> for the wider record-keeping picture.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What you need before taking a new request<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prepare these items before the customer or field staff starts the application:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>The ISP&#8217;s current new-connection form or digital workflow.<\/li>\n\n\n<li>The customer&#8217;s full name and reachable mobile number.<\/li>\n\n\n<li>The complete installation address, including house or flat number, lane, locality, city, district, state, and PIN code.<\/li>\n\n\n<li>An accepted proof of identity and an accepted proof of address, as confirmed by the ISP.<\/li>\n\n\n<li>Any customer photograph, signature, OTP, or consent step required by that ISP&#8217;s process.<\/li>\n\n\n<li>A simple way to record the connection ID, submission date, document status, and the staff member who checked it.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Do not promise activation only because a customer has sent a photo on WhatsApp. First check whether the ISP accepts that method and whether the copy is readable. If the ISP requires an original-document check or an approved digital flow, follow that process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Usual ID and address proofs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Most broadband onboarding starts with two questions: \u201cWho is the subscriber?\u201d and \u201cWhere will the connection be installed?\u201d The first is answered with POI. The second is answered with POA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Common examples that an ISP may accept include a government photo identity document, such as Aadhaar, voter ID, passport, or driving licence. Address proof may be the same document when it shows the installation address, or a separate document such as a recent utility bill, rental agreement, bank passbook, or another document listed by the ISP.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The important word is \u201cmay\u201d. The accepted list, age of a bill, treatment of a rented property, and need for a photograph can differ between providers and connection types. A PAN card, for example, may identify a person but may not establish the installation address by itself. Ask the upstream ISP for the current list before you print a checklist for your shop.<\/p>\n\n\n\n<figure class=\"wp-block-table ap-table\"><table><thead><tr><th>Check<\/th><th>What to confirm<\/th><th>If it does not match<\/th><\/tr><\/thead><tbody><tr><td>Identity<\/td><td>Name and photograph match the applicant<\/td><td>Pause the request and ask the ISP for its correction process<\/td><\/tr><tr><td>Installation address<\/td><td>Document or supporting proof covers the actual service address<\/td><td>Ask for an ISP-approved address proof or clarification<\/td><\/tr><tr><td>Contact number<\/td><td>Customer can receive the required call or OTP<\/td><td>Use the customer&#8217;s own reachable number as instructed by the ISP<\/td><\/tr><tr><td>Document quality<\/td><td>All corners, text, photograph, and dates are readable<\/td><td>Capture a clearer copy through the approved method<\/td><\/tr><tr><td>Form details<\/td><td>Spelling and address match across the form and documents<\/td><td>Correct the form before submission<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What DoT says about subscriber verification<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Department of Telecommunications maintains a <a href=\"https:\/\/www.dot.gov.in\/subscriber-verification\" target=\"_blank\" rel=\"noopener\">subscriber-verification resource<\/a>. Its Digital KYC instructions for new mobile connections refer to original POI and POA documents being with the customer, clear capture of documents, matching the entered details with the documents, and customer confirmation through the prescribed process. Those instructions are a useful control pattern for careful verification, but they are not a reason to invent a broadband checklist for every ISP.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For your broadband counter, take the practical lesson: use the provider&#8217;s authorised form or portal, check the document against the person and address, capture only what the process asks for, and keep the submission reference. Read the <a href=\"https:\/\/www.dot.gov.in\/static\/uploads\/2026\/02\/94c5c5c3b29c65d994a1c0e6dce211fc.pdf\" target=\"_blank\" rel=\"noopener\">DoT Digital KYC instructions<\/a> and then confirm the broadband-specific process with OneBroadband, GTPL, or the ISP you resell.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Ask for the service details<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Why this matters: a correct document is still a problem if it is attached to the wrong address or plan.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li>Ask whether this is a new connection, a transfer, or a change of subscriber.<\/li>\n\n\n<li>Write the customer&#8217;s name exactly as they want it on the account.<\/li>\n\n\n<li>Record the mobile number and installation address in one place.<\/li>\n\n\n<li>Note the selected ISP, plan, connection type, and preferred installation date if the ISP asks for it.<\/li>\n\n\n<li>Read the details back to the customer before taking the document copy.<\/li>\n\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Success looks like a complete service request with no blank address fields and no spelling guesswork.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: Match the identity and address proofs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Why this matters: small differences create follow-up work and can delay the ISP&#8217;s review.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li>Ask the customer to show the original document when the ISP&#8217;s process requires an original check. For digital KYC, use only the ISP-approved application or portal.<\/li>\n\n\n<li>Compare the name, photograph, and other required fields with the customer and the application form.<\/li>\n\n\n<li>Check that the installation address is complete and consistent. If the identity document has an old address, ask the ISP which additional POA it accepts.<\/li>\n\n\n<li>Check that the copy or image is readable, not cropped, and not blurred by glare.<\/li>\n\n\n<li>Do not edit, redraw, or manually \u201ccorrect\u201d a document image. Send a correction through the ISP&#8217;s stated process.<\/li>\n\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Success looks like the customer, form, document, and installation address all telling the same story.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Complete the customer&#8217;s consent and contact step<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Why this matters: a KYC process is not complete just because a file has been uploaded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Follow the ISP&#8217;s instructions for a signature, OTP, live photograph, declaration, or other confirmation. If the customer receives an OTP, let the customer enter or share it through the authorised flow; do not ask for an OTP for an unrelated purpose.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a field staff member or partner collects the request, record who handled it. Use separate staff or partner logins where your system supports them, so you can see who submitted or changed a record. ISP Square supports staff access scoped to screens and logs actions, which helps keep this hand-off clear.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Success looks like the ISP workflow shows the required customer confirmation and gives you a reference or status to follow.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 4: Submit it to the upstream ISP and record the result<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Why this matters: your internal register should show what happened after the customer left the shop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Submit the request through the ISP&#8217;s approved channel. Record the submission date, connection or application reference, assigned installer if provided, and the next action. Mark the request as submitted, clarification needed, approved, or activated according to the statuses your ISP uses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do not mark a connection as activated only because payment was collected. Activation, installation, and KYC approval are separate checkpoints unless the ISP&#8217;s process combines them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Success looks like another staff member can open the record and immediately see the current status and what must happen next.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 5: Store KYC under your operator account<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Why this matters: KYC should not disappear into one person&#8217;s phone when that person is absent or when you change upstream providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Create one customer record with the connection details, document status, ISP reference, and follow-up notes. Store the KYC in your ISP Square operator account, where it stays under your account rather than under the upstream ISP login. Use the <a href=\"https:\/\/ispsquare.com\/#features\">ISP Square features page<\/a> to see how customer and connection records fit into the panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Give access only to the staff or partner who needs it for the work. Avoid keeping the only copy in a personal gallery, an unlabelled folder, or a chat group. Follow the ISP&#8217;s instructions and your own privacy obligations for access, retention, and deletion; if you are unsure about a legal or tax requirement, check with the ISP or your adviser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Success looks like you can find the record by customer, connection, or ISP without asking one field worker to forward the file again.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Verify the KYC record before activation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use this five-minute review before you send the final request:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li><strong>Person:<\/strong> The applicant&#8217;s name and photograph match the accepted ID.<\/li>\n\n\n<li><strong>Place:<\/strong> The installation address is complete and fits the ISP&#8217;s address-proof requirement.<\/li>\n\n\n<li><strong>Form:<\/strong> Names, PIN code, mobile number, and address are spelt consistently.<\/li>\n\n\n<li><strong>Image:<\/strong> The document is clear, complete, and captured through the approved method.<\/li>\n\n\n<li><strong>Consent:<\/strong> Any required OTP, signature, declaration, or live check is completed.<\/li>\n\n\n<li><strong>Reference:<\/strong> The application number and current status are saved in the customer record.<\/li>\n\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If one item is missing, keep the request in a clarification state. A short pause at the counter is easier than a second visit after installation is scheduled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common KYC problems and what to do<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">The customer lives in a rented house<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ask the ISP which address proof and landlord or tenant details it accepts. Do not assume that one document works for every provider. Record the approved solution in the customer note so the next staff member follows the same process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The ID has an old address<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Do not change the document image or type a new address over it. Ask for a separate ISP-approved POA or ask the ISP whether its current process supports another verification method.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The name is spelt differently on two documents<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Stop before submission and confirm which name the ISP wants on the subscriber record. If a correction or declaration is needed, use the ISP&#8217;s format and keep the reference with the request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The document photo is blurred<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Take a new capture in good light with the full document inside the frame. Make sure the text and photograph can be read at normal zoom. Do not keep multiple confusing versions; mark the usable copy clearly in the approved record.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The customer asks you to send the file to a personal number<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Use the approved upload or collection channel instead. If the customer has already sent it elsewhere, move the record into the authorised system and remove unnecessary duplicate copies according to your process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The ISP asks for a document not on your printed list<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Treat the ISP&#8217;s current instruction as the source of truth. Update your shop checklist after confirming it, and tell staff not to promise that an old list is sufficient.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What documents are required for a new broadband connection?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Usually, the ISP asks for proof of identity and proof of address, plus the contact and form details needed for the application. The accepted documents and digital steps vary, so confirm the current list with the ISP before collecting a copy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is Aadhaar mandatory for broadband KYC?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Do not tell every customer that Aadhaar is mandatory unless the ISP&#8217;s current process says so. Ask which accepted POI and POA options the provider offers, and follow its authorised verification method.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do I need separate identity and address proof?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Not always. One accepted government document may cover both fields when it shows the required address, but the ISP may ask for an additional document if the address is different or incomplete.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can a tenant apply for a broadband connection?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A tenant can ask for a connection, but the required address proof or supporting details depend on the ISP. Confirm the rented-property process before accepting the application and record any extra approval or document requested.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Where should a broadband operator store KYC records?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Store them in the authorised operator record used for the connection, with controlled access and a clear reference to the ISP submission. ISP Square keeps KYC under the operator&#8217;s account, so the record remains available to the operator when managing ISP connections.<\/p>\n\n\n\n<aside class=\"ap-cta\" aria-label=\"Keep every record organised\"><div class=\"ap-cta__content\"><p class=\"ap-cta__eyebrow\">KYC-ready operations<\/p><p class=\"ap-cta__title\">Keep every record organised<\/p><p class=\"ap-cta__text\">Manage customer KYC, connections, recharges, and partner work from one operator panel.<\/p><\/div><a class=\"ap-cta__btn\" href=\"https:\/\/ispsquare.com\/#features\">See ISP Square<\/a><\/aside>\n\n\n\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"What documents are required for a new broadband connection?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Usually, the ISP asks for proof of identity and proof of address, plus the contact and form details needed for the application. 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