Legal
Refund policy
Short, because there is not much to it.
1. Your first payment
If ISP Square is not right for you, tell us within 7 days of your first payment and we refund it in full. We may ask what did not work, so we can fix it, but the refund does not depend on the answer.
2. Renewals and plan changes
Renewal payments are not refunded once the new period has started. To avoid being charged, cancel or switch off auto-pay before the renewal date shown in your panel. If you move to a cheaper plan mid-cycle, the unused days of the old plan are credited to your account and applied to your next invoice; they are not paid out in cash.
3. What is never refunded
Money that passed through your own wallets, your partners' wallets or your customers' online recharges. That money is between you, your partners, your customers and the ISP; we only keep the record. Payment gateway fees. Any period during which the account was suspended for a breach of the terms.
4. How to ask
Email support@ispsquare.com from the address on your account with the invoice number. Approved refunds go back to the original payment method within 7 working days.